Call Howdy Honda Today! (512) 443-4300

5519 E. Ben White Blvd, Austin, TX

Get Connected

  • Facebook
  • Twitter
  • Read Our Blog
  • Our Videos

How Is Our Service Team Doing?

Howdy Honda is proud to serve our customers around the Austin and Central Texas area as your certified dealer. At Howdy Honda we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center.
As our name implies, we are a friendly automobile dealership with a real pride in our Texas roots. We have made a commitment to ensure that every customer visiting our dealership be treated warmly, with dignity and respect. Let us know how we’re doing!

"I wanted to thank you guys for such amazing customer service.

Yesterday I had to bring in my new Odyssey, and every part of my experience was above and beyond. It is rare to feel better after going to do a thing like take your car in, but I did. The person at the door gave my son a juice while I was digging for my insurance card, which I couldn't find. Then Kevin printed it out for me, even giving me an extra copy, which was very thoughtful. And when I was piling into the loaner car, another man who works there saw me struggling with the car seat and came over and got into the car and put in the carseat, even getting in it to make sure it was securely fastened, like my husband does. He has a three year old, and was helping out in that way that seems old-fashioned (as in it rarely happens anymore!), but really makes a difference.

Kevin took care of the problems and explained them clearly to me. Now my car is perfect, including the mystery remote problem, and I just cannot say enough things about how pleasant the experience was. Lucky for y'all, I have tons of neighbors who love my new minivan, and I was standing around raving about my service yesterday...I will have zero hesitation sending as many folks your way as I can. I have always been happy with my Hondas, but am new to Howdy and it is a world of difference how well-run and nicely done each aspect of Howdy is.

Thank you sincerely,"

- Brooke D.

"I am so happy that you wrote this follow up letter because it gives me the opportunity to tell you that I could not be more pleased with my treatment by Effrim and Jesse Bracamontez. Both were extremely courteous and professional.

Mr. Bracamontez made sure that I had a loaner which was important to me because I have an 88-year old mother and it makes me nervous not to have transportation. He was also prompt in letting me know what service my car needed.

Howdy Honda should be very proud of these two employees... I know I felt like they had my best interest at heart.

Thank you for having such wonderful employees.


- Patricia S.

I am so happy that you wrote this follow up letter because it gives me the opportunity to tell you that I could not be more pleased with my treatment by Effrim and Jesse Bracamontez. Both were extremely courteous and professional.  

Mr. Bracamontez made sure that I had a loaner which was important to me because I have an 88-year old mother and it makes me nervous not to have transportation. He was also prompt in letting me know what service my car needed.

Howdy Honda should be very proud of these two employees... I know I felt like they had my best interest at heart.

Thank you for having such wonderful employees.


- Patricia S.

"I am very happy with your service department Zeke was real kind and helped me alot. Because of your service I will most likely get my next honda with Howdy thanks for everything."

- Bill G.

"The experience was terrific. Kevin and Tim were very helpful throughout the process, and the communication I received throughout was very helpful.
Thanks for your note."
- TJ M.

"I was so pleased with my service experience! Zeke was fantastic, your business center made waiting more productive than I expected! Your staff's continuing service & support of my twin sister, Cathy Levine is an example of your commitment to customer satisfaction. My whole family appreciates Howdy Honda!"

- Mari K.

"Jesse took great care of me while I was there - he was patient and comprehensive in his explanations and, overall, a pleasure to work with.  I appreciate the follow up."

- Karen R.

"Everything was super. Zeke contacted roadside service contractor for me, and let me speak to her. As usual, his efforts were timely and efficient.


- Jan S. – Driving only Hondas since 1976!

"I just wanted to write and thank you for your introduction to Howdy Honda in Austin, Texas.  They’re great folks to deal with!  I got a great deal on the price of my new car and a maximum price on my trade which allowed me to change my finance period from 60 to 48 months.  I really appreciate your outstanding service to your listeners!   Listen to what Jerry says.  You’ll get a great deal with his referral!

Best wishes,"

 - Tom K.

"My wife has been driving, that she says is the best car she has ever owned, for now 4,000 miles. She loves that CR-V and so have other teacher friend who show envy. She had an oil change at which we were told was not needed for several more miles and then until the wrench popped up on the dash. We are both used to a regular 3,000 oil change, mainly for the mechanic to make sure nothing is starting to go wrong. My wife bought a net for the CR-V trunk space and the men there were very helpful in answering questions I had about the oil, oil filter and tire rotation. I certainly had a feeling of trust after reading what the service people had done, even though we can wait for more than 4,000 miles. I feel for the cost of an oil change, it is worth a check-up.

Though, if I did not know better, I would think she had a crush on probably one of the best salesmen that you have (no, that Honda has), Rob Dee. While waiting for the oil change and check-up, she had some questions about her new car and had to find out through Rob, even though I read the manual and gave her an explanation for her question. I am a very suspicious and questioning person and I was totally surprised at the knowledge and immediate answer that Rob had on the CR-V, as well as the Honda pickup and probably other Honda vehicles. I was especially pleased that Rob was not one of these pushy salesman that I would have taken my wife and left after a very short visit.

Tonight, my wife said two of the teachers at her school said they were going to talk to their husbands about looking at a Honda CR-V. One even got into Sandra’s car and said “this is more like me”. Naturally, she told them who to look for.

We are both very pleased with Howdy Honda service."

- Al G.

"As usual, your service department went above and beyond and performed above expectations.  Zeke is wonderful and treats us like royalty.  Victor was in his place for the two days we were there and extended us every courtesy.

I have used your service department for 22 years and purchased three Accords there and have never had anything but the very best service.

Three years ago my husband retired and we moved to the hill country and I insist on still using your service department. We came into Austin for a doctor's appointment which is a four hour drive for us and the engine light came on. You had to order a part and I needed to get back to my one girl office job. Your guys did everything possible to get me back on the road and I really appreciate it.


- Elaine N.

"The service work went well and we appreciate the professionalism of the staff.  Coming to your dealership is worth the drive.

Thank you!"

- John Z.

"I just wanted to let you know that we received excellent service from Matt in helping us find the solution to our noise problem with our Pilot and Tim for finding us a car while it was being repair. You have a great team."

- Bob and Dorina D.

"Zeke did a great job of keeping me informed and the work was done very quickly and right on time (in fact, a few minutes early).

I will probably buy my second (and possibly a third) Honda in the next year or two and your Service Dept is way over half the reason. Nobody has ever tried to up-sell or deviate beyond the manufacturer's recommendations for service, and I really appreciate that."

- David R.

"Howdy Honda was GREAT!  We sincerely appreciate Effrim and the service he provided.

Thank you,"

- Amber K.

"I had a great follow up, and Jesse B.  was very helpful and explained everything in a way I could understand, as usual!  I am appreciative that I can trust the people I take my car to!"

- Manoosh D.

"As usual, and even though my Odyssey is now six years old, my visit to your service department was easy, tension-free, professional; I waited the entire time (had my book and IPhone so time went by), was kept apprised periodically of the progress and diagnoses on "Lassie" (because it always get me home), and as I said, as usual, a pleasure to do business with Howdy Honda."

- Lita G.

"Jeff - I would like to comment on one thing that is important to me.  I was given a pretty specific time on how long my car would take for service.  I was surprised how close the projection/estimate was!  It is nice to know what to expect when waiting and the team did a great job delivering.  I prepared myself mentally for the wait and my expectations were met."

- Trevor H.

"Everything was wonderful. I have told all my family and friends  about the fantastic service experience. Thanks "

- Wice H. 


Can’t thank Zeke and the service department enough for their time and effort in working with me to determine the necessary repairs to our car. Adding to the great service was Honda’s commitment to it’s product by covering the cost of the catalytic converter even though we were just over the 8/80 warranty coverage. It is people like Zeke and John (not sure of John’s last name but handled repairs to windshield), the mechanics and the entire team at Howdy that would prompt us to buy yet another Honda when we are ready. 

We have had 4 Honda’s in our family, three purchased in our previous hometown and one at Howdy; thanks again for the great service which will no doubt lead us to Howdy Honda for our next purchase...A Ridgeline if she’ll let me!" 

- Scott F.

"I like to make you aware of the fact that you have a super star with Kevin.  Kevin not only answered my questions with a paramount  professional manner, but he was able to induce his experience to allow me to make sound decisions regarding my Honda.   

Please thank him once again for all his help.  I would highly recommend Howdy Honda based on my recent experience.

Kind Regards,"

- Adolfo C.

"Great service as always. You've been servicing my 2004 Accord for a few years, and now our 2011 Pilot. Love your team."

- Mike N.

"Had a great experience today in the Express Service area. Keep up the good work!"

- Shannon F.

"The service was great. I actually don't think I've ever been treated so well from a service team ever. You guys do a great job!


- Donny R.

"As usual, Howdy Honda came through for me and the customer service was wonderful. I have been coming to Howdy for several years, and I am always treated with the utmost kindness. You should be proud to have such a great team. Have a wonderful day,"

- Julia H.

"My experience was totally positive. Andrew checked me in at 6:15 and arranged for Jess to drive me to work immediately. Both gentlemen were extremely professional and considerate, as were Dean (who is actually my service rep.) and everyone else that I interacted with.

- Bart N.

"The replacement of the battery under warrantee on my Civic Hybrid went very smoothly. Everyone I encountered was most courteous and helpful. I especially appreciate Zeke's arranging for me to use an available loaner car since I needed to get to my job at MoPac and 2222 and back to Howdy Honda."

- Christina S.

"Dear Jeff,

I am glad to say that I was treated very well and quiet satisfied with the service.

I am a very satisfied customer. I am also very impressed by the whole service environment at Howdy Honda, from the covered drive up area, entry doors at every service desk, a courtesy coffee bar and an internet room where I worked while my Ridgeline was being repaired. As a licensed architect, it is my opinion that the facilities and its functional design are second only to the friendly professional representatives (the label of employees would not do them justice) that are courteous and customer oriented. All the representatives seemed to welcome everyone with a smile, like they enjoyed their work. As an older guy, I also noticed that everyone was being productive verses chit chatting or just wasting time.

Jesse Bracamontez and Howdy Honda has changed my life long attitude about dealerships, at least Howdy Honda, being very expensive and indifferent.

Jesse Bracamontez and Howdy Honda has earned my respect and patronage.

Someone in charge is doing the right thing when all their representatives are also doing the right thing.


- Hector H., Happy Customer.

They are all assets to your organization, and I hope that you will share my thoughts with them. I plan to continue using your services and to recommend you to others.


- John R.

"As usual I was very pleased with my service visit to Howdy...
The Express Service folks are very efficient and helpful and that has been a recurring theme over the past 3 years of Honda ownership. We own 3 vehicles (Porsche, Mercedes and Honda) and believe me you have the best service capability out of all of them...

- John R.

"Everything was great. Tim Nagel was the service person helping me and was a super assistant. He was completely on top of the work and gave me great guidance on the price to be expecting and the time when it would be complete.
Overall it was a great service experience with Howdy Honda. I definitely would bring my car in for service again and will recommend others to use Howdy Honda. Thanks,"
- Kevin M.

"Kevin was very helpful and friendly. The work was finished in a timely fashion. We really appreciated the free use of the courtesy car. Overall, the experience was very positive. Thank you," 

- Erik P.

"Your shop did a great job of taking care of my daughters car. Your service tech allowed me to see the old brake parts and satisfied all of my questions. Plus they did all of this while she waited. The service department is why I bought this car from your dealership and when I purchase our next car it will be from y'all as well.


- Karl H.

"Robyn was helpful, courteous, and did not make me feel pressured to buy more services (unless absolutely necessary). She was patient when she explained the list of items on my inspection and attentive to my requests. I would feel very comfortable working with her in the future."

- Rebecca L.

"As always, the service at Howdy Honda was prompt, courteous, and excellent overall.  In particular, I hope you will pass on our thanks to Tim, our service adviser for his attentive service. He kept us informed of the status of the work throughout the repair process.  Thanks again."

- Pete W.

"My service experience at Howdy Honda was no less than exceptional, as always.  The service advisor was extremely helpful and efficient, and did not appear to pressure me into anything that was not financially feasible at the time. As well, the service to my vehicle was taken care of in a prompt manner.  Thank you and your team for your committment to providing exceptional and prompt service."

- Jacqueline H.

"Best hospitality, Loaner car, Great service. I can't ask for more :)
On other occasions, I normally use express service. But, this was my first scheduled service and I am very happy with the experience.

In fact, I drive all the way from metric & parmer to your location.


- Ragunath J.

"Just wanted to let you know that I was very, very pleased with my most recent service visit to Howdy Honda. The charges were fair and the customer service was excellent. The technician who worked on my car noticed a nail in one of my tires. I was especially impressed with - and thankful for - the tech's attention to detail. He showed me the nail, which was very small and would've been easy to miss. Fortunately, the nail hadn't penetrated the tire, so it was easy to fix. But if he hadn't noticed the nail when he was rotating my tires yesterday...well, let's say I'd probably have to buy a new set of tires today.

I'll be back again the next time I see a service code on my dash!


- Meryl W.

"Please let your general manager and MarkI Ziehr know how impressed I am with the sales and service departments at howdy honda! I have never before experienced such a warm, friendly and professional staff at a car dealership. You have my business and everyone else I can get in your door!


- Matt W.

"I am very pleased and happy about the service we got from Howdy Honda. Special thanks to Jesse, our agent, who is a great example of superb professionalism and custom care. I think you are lucky to have someone like him working for you, and I thank you very much for taking care of our cars."
- Yan L.

"I just completed the survey but I wanted to tell you that I am always very impressed with your entire operation.  Sometimes dealing with car issues can be a pain but you guys really make it easy and worry free.  From the top down it's just that...easy.  The employees are really friendly and knowledgeable and it's good to know that the car will be taken care of properly.   Keep up the great work over there!

Thank you,"
- Matt F.

"Routine oil + filter change and tire rotation were done on time. Jacob was the advisor and does a fine job each time I visit."
- Mack N.

"Effraim and the Service Team did a great job, as always, on my recent service appt. Everyone always greets me with a smile and a hello, and I can sense their desire to provide the very best in customer service. My Civic has reached a "high-mileage" status (in my opinion), so I have been in a number of times during the last couple of years for repairs and replacements. Effraim has helped me on most of those visits, so I feel he has a good sense of the history of my car and can give me good advice.

Effraim, Clint, and the Service Techs have done a great job keeping my car safe and running like new."

- Michelle A.

"Y'all have a wonderful service department. Just a quick note; I used to work with Eric C. at [other dealership] and when I moved back to Austin 3 years ago, I would come in to see Eric when he was an advisor, so of course I was a little bummed when he went back to turning wrenches. Jesse will now be my advisor because my wife used to take her car to him when he was at [othe dealership]. I have also used Jesse before and will continue, because he did a great job! Glad both these guys are part of your team!


-Brian S.

"The only thing that happened during my visit was that I got good customer service and the estimate of time needed for completion was right on.  I left completely satisfied.  The name of the fella that represented you so well was Zeke (I've misplaced his card so the spelling might be a little off)."

- Pete G.

"Everyone was extremely kind and courteous to me from the moment I arrived to drop off my car until I picked it up in the afternoon.

You have an exceptional staff.


- Linda S.

"Once again, I am nothing but satisfied with my visit yesterday.  As a customer for more years than I can remember, I deal with the guys that have seen my daughter grow up and has service performed at Howdy.  Andrew, Zeke, and Jesse have always been my service guys and do nothing but a great job for me.  They answer my questions, concerns and any other issue regarding our Hondas.
They are my go to guys and I appreciate their service."

- Jeffery B.

"Hi. Just want to let you know that Effrim Veal did a great job in servicing my Odyssey. He presented clearly what services I needed on my car. He acted courteously even when I rejected the service the first time. The loaner car acted a great plus in having my car to be serviced at Howdy Honda. Thank you!"

- Infan C.

"I had to bring my Accord in for service on Tuesday. I wound up needing new brakes and fluid change. I told the service guy, Tim, that there was no way I could wait for another 2 hours so I would just have to bring it in another day. The young man that was working on my car pulled parts off to show me how bad they were and that they really needed to be done that day. Tim got me an Accord to use as a loaner so I could get back to work. Picked up my car this morning, all ready to go, and left the loaner car. I cannot begin to tell you how courteous all of the employees were and how they all bent over backwards to accommodate me.  We have been coming to Howdy Honda for approximately 10  years or so and have bought 6 vehicles from your business and will never go anywhere else and will never own anything but Honda's again. Thank you for the excellent service guys!!"

-Bobbi & Mark B.

"I once again was extremely pleased with the service I received. My service rep, Jacob Mathews, was very polite and knowledgeable when he spoke to me regarding the service.  When I as a customer, travel to Austin from Marble Falls, it always makes me feel good to know your department in providing good quick service that I can rely.  I also appreciate the lounge with the soft beverages or coffee. Jacob also explained to me once again the benefits I receive from my “Howdy Rewards Card”  - the discounts affirm to me that I am in the right place.  My friends that had recommended Howdy Honda when I was looking to buy didn’t do me wrong.  THANK YOU.

A very Happy Customer,"

-Donna W.

"I wanted to write back, not because my expectations weren't met, but because they were exceeded. Jacob, in the Service Express Department, is ALWAYS so helpful and courteous. I really enjoy seeing his face when I roll up because I know I'm going to be met with smiles and quick service (I have 4 children so that's important to me).  More importantly, I know the repair or service is going to be done right and any issues with my Odyssey will be resolved to my satisfaction. "

-Aricka W.

"Everyone at your dealership was very curious!  Kevin has won me for service!  AS I told him when I went to Howdy I have had a long relationship that has been severed with [other dealer] due to their service manager not caring for customer service but merely for her own needs! 

I think staff moral, loyalty, customer service and treating people right is very important!  I have been a loyal customer and have sent many customers to their dealership to the point I was at one time listed as one of their top customers so much so,  I don't think I have paid for an oil change until yesterday! :)    I hope one day I will build the family relationship with your dealership!   

In the past year they made several changes in their service department  where the staff is unhappy because she is very self centered and is always before them, therefore their misery is pushed onto the customers, she went from having the same staff for the last 9 years to turn over where when you go in you never know who you will see and who will take care of you!  I am  just a number and not important.  I am not greeted anymore with the smiles or treated as if they want my business at all;  I actually finally went and asked for permission for my old mechanic that was moved from Honda to Hyundai to start doing the services on my car and he understood what I had been through in Honda and approved Thomas to do my services on my vehicle, but warranty work was out of his control. 

I boycotted Wal-Mart in 2005 and haven't been back in one due to customer service. I just feel if I am not important to the place I am spending money then I don't need to spend money there!!

I want to thank you and your staff for being above and beyond for my first visit!  Yesterday was a very rare day that started rough but Kevin was very informative, apologetic when it wasn't his place to apologize and went above and beyond the call of duty to make sure I was informed and taken care of! I appreciate that and appreciate not being treated like another car in the line up with no importance!

ALSO I would like to Recognize your fabulous Porter... (I hate I don't remember his name) but he comes in at 6ish and leaves at 10 ... older nice looking gentleman that has a condo in HSB... :o) he was extremely polite, customer oriented  and I could listen to his stories for days!  He made the long traffic situation a pleasure and is an asset to Howdy!!!

Thank you!!!!"

-Michelle P.

" I was very satisfied with your service yesterday--and I would particularly like to thank Jacob Mathews for his assistance.  When a very-last-minute problem arose at the service center, he handled it courteously and expeditiously.  

I live on the other side of town and Howdy Honda is miles out of my way.  But with your continued good service and professional personnel, I shall make every effort to return."

- Charles C.

As usual everything was great wth my visit to Howdy Honda.  I need to come back in, probably next week, for some warranty and wheel well work.  Your service manager, Matt, was extremely helpful and patient in getting these things looked at, ordered, and set up for me.  Cars in general overwhelm me and so I truly appreciated how he got involved and stayed involved until all items were addressed.  Very impressive!

Thanks so much

-Sharon G

“Service at Howdy Honda yesterday was excellent.  Your team is knowledgeable, efficient and pleasant to work with.  A short wait in your computer room allowed me to drink a good cup of coffee and catch up on emails.  The overall cost of the work seemed competitive. You and your team get an A+.  Please let them know. There is no question about where I'll be bringing my CR-V for service: Howdy Honda. Thanks”

-John H.

“I would never have though that I would look forward to having my car worked on, but I completely enjoy going to HH. I am always treated respectfully and the work is always done well. I recently called around to check on prices for one of the services I had performed on my minivan & even though I always thought I was splurging a bit going to the dealer, I found out you are extremely competitive.
A little secret: That work room you have - some of my greatest productivity happens there while I'm waiting on my car. I'm always a little sad when they come tell me that my car is ready and I have to leave.
Thanks for running such an outstanding department.”

-Juli B.

“Something did in fact happen after my last service visit and I would like to recognize the gentleman working in the service department who ensured it was taken care of.  His first name is Colby.  I came in for some work on 9/14 which included having my tires rotated, upon leaving I noticed a vibration at highway speeds.  I came back the next day and Colby had remembered me and made sure the issue was resolved at no charge to me.  I appreciate his service and think he is a good representation of Howdy Honda”

-Ben H. owner of 2 Howdy Hondas

“I am nearly always a pleased customer when it comes time to do business with the service department at Howdy Honda.
This time I would like to thank you specially for expediting my regular oil change service. I was in the middle of a very busy work week and work day--traveling from Webberville to 620/2222 and needed to leave town at 4pm for a long weekend with family in Port Aransas. The oil change light flashed at the beginning of the week--but I didn't know when I would be able to get this far south and have time enough to get the oil changed. One of the service reps at the Express Service desk, after I had almost decided to just postpone the service altogether for lack of time, made it all happen! I arrived at my next appointment right on time, was able to attend the meeting at the office right after that, and still was able to leave town for the beach weekend at 4pm. Thanks again. And a special thank you to that man who helped me at the express service desk.”

-Peggy S.

Kevin Childers did a heck of a job and he along with all of the Howdy professionals made my experience a good one.  In addition to general maintenance, Kevin pointed out a few bulletin issues and recall items that needed to be attended to.  Finally, Kevin diagnosed a tricky sound with help from others using a video file I took a few days before my visit.  Because the sound would not repeat once the engine warmed, he literally took my phone around to different technicians in the service department until someone recognized the sound. If that’s not above and beyond, I’m not sure what is. Totally cool experience! Thank You.

-George and Lori G. 2009 Honda Pilot Owners

Quite frankly, I was most impressed with how I was treated at Howdy Honda. I was provided a loaner car to assist me while my car had (significant) maintenance and repair work completed. My service rep, Clint Collins, was cordial and fair and I was pleasantly surprised that most of my cars’ issues were covered by Honda warranty. Kind thanks for everything.

-Gary M.

I am greatly thankful for all y'all have done for me and getting me back into my car. I have 0 complaints as always when I go in for services and will now only have work done with y'all. Again thank you so much.

-Charles S.

I was very satisfied with my service at Howdy Honda. I use one Service Rep. Effrim and can trust My car is serviced as needed with no excessive unnecessary work. I have had previous dealership service departments take advantage of me as a female customer and that is why plan to use Howdy Honda and Effrim. I can trust him and his advice on my car care. Regards.

- Cindy B

The service I received at Howdy Honda was awesome. I'm so incredibly happy with the service that I'm definitely looking at Honda's from Howdy Honda when my Fit dies. Kevin was a great service agent - took care of me and set my expectations around cost very well.

I got outstanding service last week. I was very happy with it. My primary contact was Eric Cavazos. He called me when he said he would, gave me information and choices, and I felt a very high degree of confidence in what he was telling me and recommending. I couldn't be happier with the service. Usually getting my car worked on is stressful and not something to look forward to, but Eric helped take the stress away and make this a very pleasant process. Thanks so much.

-Michelle T

I just moved to Austin, and we had to decide which Honda dealership to use. I picked Howdy Honda and realize now it was the right choice. It was a very good experience (special thank you to Zeke), and I intend to return for all of my service needs.


Hey Jeff,
I was not only completely satisfied with all the work you did on my CR-V recently, but I was also totally satisfied in dealing with all of the staff. Each time I am at Howdy Honda, for whatever reason, I leave there impressed by everyone's friendliness and apparent commitment to do things the right way, for the right reasons.
From the first time I set foot in Howdy Honda to purchase a vehicle and dealt with salesman Nick Rhodes I have always had positive experiences dealing with every single person at Howdy Honda. Everyone there, whether it's been Nick, or you, or service personnel, always seems to want to give 110% to make sure that I, as the customer, am always satisfied and well taken care of. I really appreciate the level of service, friendliness and courtesy I have received from all the personnel at Howdy Honda. I am very happy with my decision to purchase my vehicle from Howdy Honda and to have it serviced there.
Please feel free to forward my email on to your supervisor/manager or even to the owner of Howdy Honda so they are fully aware of the excellent job y'all are doing.
I look forward to doing business with you again
-Bonnie H.

“Thank you for your mail. I am very impressed by the service of your excellent staff!"

In particular, I would like to thank your staff member who received and followed up with me during my visit to fix my flat tire. In addition, I mentioned that the window was making squeaky noises - he was kind enough to fix that too. I was very impressed with his expertise - both in connection with the tire and also the window!
Congratulations on being such a wonderful team and on the superb service!”
- Anmol P.

“Something occurred during our visit in fact that exceeded our expectations.
I wanted to take a minute to acknowledge the high level of customer service provided by Victor Hernandez. This is not the first time we have worked with Victor nor the the first time we have been impressed by his professionalism, knowledge and kindness. Kudos to Howdy Honda for employing such a thorough, well informed Service Advisor. Victor did an excellent job explaining the scope of work recommended, patiently answered all of our questions and called us right when he said he would every time. I hope you remember this email when it comes time for his next merit increase.
Thank you from a very satisfied and happy customer.”
- Matthew B.

“Hi Jeff- thanks for following up. Eric Cavazos was the advisor who helped on my most recent service visit. I had my 4 and 5 year olds with me and was honestly dreading bringing the Pilot in. I could not have been happier to have such a wonderful experience and thank y’all so much for your great staff. It’s nice to know we have such a friendly and helpful service department so close by.
Hope you have a good week- thanks again!”
- Jenny H.

As you know from my previous emails, it is because of certain members of your service team that I drive 27 miles one way, just to get my oil changed. 

Not that all of your team isn't courteous and knowledgeable, but there are two in particular: Clint Collins and Jacob Mathews, that give that little something extra, each and every time, I'm there!!  Yesterday, when I called Clint to tell him I was running late for a 7am appt (again), and asked him which was better MOPAC or I-35, after a couple of questions, he advised neither - I followed his advice and took 130, and made it from Round Rock to Howdy in 25 minutes - at 7:35!!!  I should have been taking that route since tollway opened!!  In addition to saving me aggravation on the trip down, Clint advised me that I didn't need to worry about the recall that I thought included my vehicle; he explained that I've kept myself pretty much on schedule and updated.

Not that Jake did anything unusual, but not enough people take the time to know their (your) customers, like Jake and Clint.  Knowing that I'm a devout LSU fan - some call me a fanactic, Jake brought me over to the merchandise cases, to show me the battery operated, collegiate & pro football window lights.  Needless to say I bought an LSU and a Saints light!!

Both men are always professional, courteous, and understanding of what it is I'm concerned with at that visit.  If I'm ever in a position to upgrade my vehicle (definitely not at the moment), while Rick Rojas was great to deal with as a salesman, it will be because of your service team members Clint and Jake, that I'd return to Howdy Honda!!

So, I guess I'm writing because they don't meet my expectations, but exceed them, each and every time!  Please keep these guys around.  They are both quite dedicated employees for Howdy, and Honda!!
- Diane W.

Thanks Jeff,
I actually wanted to tell you that my Service Advisor Jesse along with the porter who picked me up (Brad) were both incredibly helpful, and incredibly courteous.

Jesse was great about explaining things to me and my husband (since apparently I wasn't able to relay the message properly!) and Brad was very genuine and had a great personality. Thank you for your service yesterday.
- Sireesha and Nathan

My minor warranty service work went just fine. It was only a burnt out turn signal bulb. I was impressed with the courtesy and efficiency of your staff and appreciated the free car wash and the free Krispy Kreme donut and coffee. I buy Honda's because of their dependability and lack of mechanical problems, so it was especially pleasant to encounter such a smooth maintenance operation.
- Phil M.

I have no complaints but wanted to respond anyway.  I just wanted to say that every time we come to Howdy Honda to have our car serviced, the people working there are so delightful, efficient, and helpful.  I had some place to be by a certain time, and one of the gentleman made sure my car got in to the bay and out by my deadline.  I was perfectly willing to return later if necessary, but he made it happen.  As I was sitting in the Express Service waiting room, I overheard another gentleman helping customers on the phone.  He was polite and informative and patient every time he made or answered calls.  Also, the fact that Howdy Honda provides its customers with coffee, sodas, juice, etc. is such a nice treat.  It makes me feel special and comfortable.  I will always own a Honda just so I can come to Howdy Honda to have it serviced.  Your attention to detail really does make a difference.  Thank you.
- Wendy M.

As usual, the service at the express center was great.  While this last time, there was a mistake, the manager, Jacob, made sure that I was taken care of. I will continue to have my Civic serviced by Howdy Honda. While I might find a slightly cheaper place, I have yet to find a place that matches your quality of service, timeliness, honesty, and customer accommodations.
- Richard L.

I just wanted to let you know what a great guy Clint Collins is!
Last night I drove my Honda Accord into my garage about midnight. 
When I turned off the key, the whole car seemed to go dead. The doors wouldn't unlock with the door button or the button on my keypad, the steering wheel locked up, the brakes weren't responsive, and the key wouldn't turn in the ignition. Knowing that I had a schedule to keep today, I was upset.
A few minutes ago, I called my service rep Clint on his cell phone as I always do. This time, I inadvertently caught him at home, which I didn't realize until I heard his child in the background. He didn't put me off or refer me elsewhere, just listened to my problem and told me how to release the steering wheel and fix the problem within a few seconds. I am so grateful. Kudos to him and to Howdy Honda. 
I've been a Honda owner since 1995 and it is that kind of service, above and beyond, that will keep me coming back.
Thanks so much to Howdy Honda and especially to Clint. And Clint, I'm so sorry to have interrupted you at home.
- June B.

Your service center is awesome.   Better than Jaguar, Lotus, Audi and BMW (Currently have a Lotus and Jag- Abandoned Audi in Austin due to poor service center).  If Honda ever makes a luxury rear drive sedan or a spiritual successor to the NSX, I will be in line at Howdy Honda.
-Barrett J. S.

Contact Us
Have questions or need help? Our friendly staff is available to answer any questions you may have.
Main Service
(512) 443-4300
Main Service
Monday - Friday
7:00 AM - 7:00 PM
7:00 AM - 3:00 PM
Express Service
(512) 443-4300
Express Service
Monday - Friday
7:00 AM - 6:00 PM
7:00 AM - 5:00 PM
(512) 443-4300
Monday - Friday
7:00 AM - 7:00 PM
7:00 AM - 3:00 PM